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One WhatsApp inbox for your whole team

The shared team inbox puts every chat from every connected WhatsApp number in one place, so several people can reply from their own login, see who is handling which customer, and never answer the same person twice.

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wa.upgrowsalesflow.com
Messages⚡ Quick repliesNew message
Open 5UnreadClosedAll
Anjali RajanBooked for Sat, 11 AM. See you!
10:43Rahul
Sreejith KCan you send the brochure?
10:31Meera
Fathima NazarIs parking available near you?
09:58Rahul
Arun Prakash↪ diwali_offer
Yesterday
Neha MenonThank you!
YesterdayMeera
Anjali Rajan+91 90000 12345
👤 Rahul ▾✓ Close chat
From a Click-to-WhatsApp adDiwali Offer · Video v2Campaign: Diwali Leads 2026 · Ad set: Kochi 25–40
Today
Hi! Saw your ad. What's the offer price?10:42
Hi Anjali! The offer is ₹2,999 this week. Want to book a slot?Auto-reply · 10:42 ✓✓
Book a visit10:43
Booked for Sat, 11 AM. See you!Sent by Rahul · 10:43 ✓✓
🤖 Auto-replies are quiet in this chat for 24 hours because a person is handling it. Resume now
Type a reply… ( / for quick replies)➤

Sample data. Names and numbers are made up.

What you can do

Shared team inbox, in practice

Reply from any laptop

Agents sign in with their own email. No more passing one phone around the office.

Send photos and documents

Share brochures, price lists, invoices and images straight from the inbox.

Quick replies with /

Type / to insert saved answers for fees, timings or location in one keystroke.

Open, unread and closed

Close a chat when it is done, and see at a glance which customers are still waiting.

Live updates

New messages appear instantly for everyone, so nobody works from an old screen.

The bot steps back

When someone on your team replies, auto-replies go quiet in that chat for 24 hours so the bot never talks over you.

How it works

Set it up in minutes

Who it's forAny business where more than one person answers WhatsApp: sales teams, front desks, support teams and telecallers.
  1. Connect your number

    Link your WhatsApp Business number through Meta. Use it with the API alone, or keep the WhatsApp Business app on your phone too.

  2. Invite your team

    Add agents by email. They choose a password and sign in to the inbox.

  3. Choose who gets new chats

    Shared inbox, round robin, or one set of people per WhatsApp number.

FAQ

Shared team inbox: questions

How many people can use the inbox?

It depends on your plan: 2 team members on Starter, 4 on Growth, 6 on Growth Plus and 11 on Pro, counting the owner.

Can I keep using the WhatsApp Business app on my phone?

Yes. You can connect a number to the API alone, or together with the WhatsApp Business app, so chats still work on the phone.

Can agents see each other’s chats?

You decide. With "No assignment" everyone sees every chat. With round robin or by-number assignment, agents see only their own chats. The owner always sees everything.

More features

Works together with

ADS

Click-to-WhatsApp ad tracking

See the campaign, ad set and ad behind every chat that started from an ad.

Learn more →AUTOMATE

Chat flows (chatbot builder)

Build chatbots with buttons, questions and hand-over, without code.

Learn more →AUTOMATE

Auto-replies

Welcome, away and keyword replies, so no chat waits till morning.

Learn more →MARKETING

Broadcasts

Send an approved template to a tag or CSV list, now or scheduled, and see who read it.

Learn more →WHATSAPP

Message templates & OTP

Create templates, submit them to Meta and send OTP codes with a copy button.

Learn more →CRM

Contacts & tags

Tags, notes, CSV import and export, and opt-in or opt-out for every contact.

Learn more →
Try it free

Try shared team inbox with your own chats.

7 days free, no card needed.

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