Give every WhatsApp chat an owner
Team and chat assignment decides who answers each new WhatsApp chat: everyone (shared inbox), the next available agent (round robin), or the people set for that WhatsApp number. A customer who writes again stays with the same person.
Sample data. Names and numbers are made up.
Team & chat assignment, in practice
Own logins
Agents sign in with their own email. Only the owner sees billing, numbers and settings.
Round robin
Each new chat goes to the next agent who is available.
By WhatsApp number
Each number has its own people, and new chats rotate between them.
Reassign any time
Move a chat to someone else from the chat itself.
Set it up in minutes
- Invite agents
Add their name and email. They get an invite to set a password.
- Pick the rule
No assignment, round robin, or by WhatsApp number.
- Track open chats
See how many open chats each person has.
Team & chat assignment: questions
Do agents need to sign in first?
Yes. Only agents who have signed in at least once get new chats.
What happens when a customer writes again?
They stay with the same person, so the conversation continues where it left off.
Works together with
Shared team inbox
Every chat from every number in one place, with each agent on their own login.
Learn more →ADSClick-to-WhatsApp ad tracking
See the campaign, ad set and ad behind every chat that started from an ad.
Learn more →AUTOMATEChat flows (chatbot builder)
Build chatbots with buttons, questions and hand-over, without code.
Learn more →AUTOMATEAuto-replies
Welcome, away and keyword replies, so no chat waits till morning.
Learn more →MARKETINGBroadcasts
Send an approved template to a tag or CSV list, now or scheduled, and see who read it.
Learn more →WHATSAPPMessage templates & OTP
Create templates, submit them to Meta and send OTP codes with a copy button.
Learn more →Try team & chat assignment with your own chats.
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